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TECHNICAL SUPPORT FOR SAAS

Customer support that can read the logs.

Technical people answer your customers' tickets, reproduce the bugs, and hand your engineers clear, ready-to-fix reports.

Book a call
Pick a time that works for you and tell us about your product.
Resolved by supportAPI ISSUE
Our webhook started returning 401 right after we rotated API keys.
The webhook is still signing requests with the old key. Update it under Settings → Developers → Webhooks, then resend the failed events from the last hour.Sent from support@yourapp.com
Pip, the SaaS Pit Crew otter mascot, waving
Sent to engineeringBUG REPORT
CSV exports fail for accounts with more than 10,000 rows.
Reproduced on a test account. Steps, environment and logs are filed in your tracker, with a suggested reply for the customer.

Your best engineers are answering support emails.

01

Support pulls you off the build

Every ticket that needs a developer's eyes breaks a focused afternoon. Small teams lose more of their week to the inbox than they admit.

02

Generic support hands it back

A general support agency can reset a password. The moment a customer reports an API error or a failing integration, the ticket lands back on you.

03

A support hire is a full salary

Hiring a technical support person is a real commitment for a company still finding its footing, and one person means no coverage when they're out.

HOW IT WORKS

Hand off the inbox. Keep the product.

STEP 1

Tell us about your product

Share your docs and give us access to your support inbox or helpdesk, plus a test account to work with.

STEP 2

We learn it properly

We use your product, read your docs and write a support playbook with you: your tone, your policies, what we can decide on our own.

STEP 3

We answer your tickets

Replies go out from your support address, in your voice, within one business day. You can review early replies before they send.

STEP 4

Bugs arrive ready to fix

Anything that needs a code change is reproduced, written up and filed in your tracker, so your engineers start from a clear report, not a vague complaint.

WHAT WE HANDLE

The tickets generalists hand back.

We take the technical questions off your plate and send you only what truly needs you, with the write-up already done.

We take care of

API and integration questionsSetup and configuration problemsBug reproduction and clear reportsBilling and account questionsFeature requests, collected and tagged

We bring to you

Anything that needs a code changeOutages and urgent incidentsRefunds and exceptions beyond what you've approvedProduct decisions only you can make

Replies in your voice

Customers hear from your support address, written the way you'd write it.

Your tools, not ours

We work inside your inbox, helpdesk and issue tracker. Nothing new for your team or customers to learn.

You set the limits

You decide what we can resolve on our own and what comes to you first. Tighten or loosen it any time.

PRICING

Flat pricing, sized to your inbox.

Choose the volume that matches your inbox. No seats, no per-hour billing, no surprise invoices.

TECHNICAL SUPPORT
$800per month
Up to 100 tickets a monthEvery ticket answered within one business dayTechnical troubleshooting and bug reproductionReplies from your own support addressBugs filed in your issue trackerA monthly summary of what customers keep asking
Book a call

Not sure how many tickets you get? Book a call and we'll look at your inbox together.

WHY I'M BUILDING THIS

I'm Mohit. I've spent about nine years building web products, including WordPress plugins and SaaS apps, and writing for software companies. Support is where small SaaS teams quietly lose their week. SaaS Pit Crew is the team I'd want answering my own customers: technical, calm and clear in writing.

Fair questions.

Who answers my tickets?

Technical people who learn your product before they touch a live ticket.

Will replies sound like us?

Yes. Replies go out from your own support address in your voice, and you can review early replies before they send until you're comfortable.

Can you fix the bugs too?

We reproduce and document them, then file them in your tracker. Code changes stay with your team.

What access do you need?

Your support inbox or helpdesk, your docs and a test account for your product.

Get your inbox back.

Book a call and tell us about your product. We'll tell you honestly whether we're a fit.

Book a call